We offer local and worldwide International shipping. For local shipping we use Australia Post for Normal and Express orders and Couriers for bulky and fragile orders. We may sometimes use a Courier if it is the fastest way to get your order out to you. Charges for shipping are determined by weight and your postcode.
For all local and International orders, the postage is determined by the weight of your order and the postcode or country of delivery. You can calculate this cost at the checkout stage of your purchase.
DELIVERY TIMES AND TRACKING
If your delivery address is within the Australian metropolitan area, standard orders will take between 2-5 business days from the shipping notification email. Express post orders will take 1 working days from the shipping notification email if you are located in the Express Post network area and next day delivery is not guaranteed if you are outside this network area such as outer metropolitan areas and townships but it will be still the fastest delivery method.
If your delivery address is not within the Australian metropolitan area, standard orders will take between 7-21 working days from the shipping notification email.
International deliveries to metropolitan areas will usually take between 5-15 working days from the shipping notification email.
You can track the delivery status of your order at the Australia Post website or courier’s website once your tracking number has been sent to you via email.
If your package goes missing contact Australia Post or couriers that your order was dispatched with and advise them that your order has not arrived. You will need to quote your tracking number that was sent to you in your shipping confirmation email. If the carrier is unable to locate your items, please contact us at firstname.lastname@example.org and we will lodge an enquiry for you.